1. Always get disconnected – when you use internet almost 24 hours a day, you will notice that about 10 times at least you will get disconnected. Why? Ask the customer support! And they will ask you to restart the modem, check the wires etc.In return, I can no longer have a steady connection when having a conference call.

Solution: Try to do conference calls on non-peak hours, I usally do it at 1am-4am.

2. Slow connection – I think most ISP’s are hiding something from us; they will tell us that they will provide 1.5MBS but all you get is lower than 50% of what they promise. I even got a connection slower than dial-up sometimes! All I have to do is restart the modem again.

Solution: After restarting, expect to have no connection. All you have to do is restart the modem again and again and again and pray.

3. Modem – If you have worked for a Call Center before, most of you are familiar with modem names. But did you know about a modem named “Prolink”. Well, that’s my first time too. This modem gives me a headache, one technician from Globelines told me to replace it. What he meant was to buy another one! It will cost you 2500pesos just to have a better one. I even requested to have a new modem since my modem is very very old! The customer service rep told me “D pwed sir, kc gumagana pa naman eh.”. Are they telling me to throw the modem so that will replace it?

Solution: Buy a new one

4. Wires got stolen – I have experience more than three times with no internet connection for days due to this reason. As a freelancer who rely on internet as a way of life , this is a major problem!

Solution: Go to an internet cafe or you cousin’s house and work there

5. ISP cache – Most of you know about cache right? temporary files that will be saved from internet websites so that the next time you visit the site the browser will use the “saved file” rather than connecting again? But did you know about ISP cache? they both are similar. But the only problem with ISP cache is that you cannot delete it! As for web developers who are editing a site, they will not see the changes. They will still see the old site even if you cleared you browser cache, deleted the temporary files etc! I even waited for a day just to see my changes!

Solution: Go to a proxy website and see your changes there. Here are some websites that i used: http://zend2.info/ and http://hidemyass.com/.